Preparing your Business for a Post-Pandemic World

The Harvard Business Review recently published "Preparing Your Business for a Post-Pandemic World" in which they propose adapting management theorist Henry Mintzberg’s 5 Ps into a 5Ps framework for the post-pandemic world: position, plan, perspective, projects & preparedness. It’s a must read.

However, while the adapted framework is useful, many organizations still face the challenge of identifying what needs to change in their respective operations.

To meet this challenge, adapting our scenario-based tabletop methodology to include a process of writing user-based stories that take the perspective of key stakeholders could be an option to identify key outputs to continue operations.

These stories are simple and leverage Agile principles where each story identifies a single stakeholder and contains a sentence that defines a benefit this stakeholder wants if a specific scenario were to be occur. Then, through effective facilitation, business leaders identify what aspect of their respective business needs to change to meet the stakeholder’s requirements.

For example, consider the scenario where we return to business today, but our customer base has seen their incomes reduced (B2B - Supply Chain Scenario).

· One stakeholder is the client that purchases our product/service as a key component

of their own business.

· The user story is that pandemic lockdowns have reduced their income and they are

currently unable to pay our normal costs and face business failure.

· The benefit of our product/service is the survival of the client's business.

The potential change (or output) our business leaders identify during the tabletop is to

consider how to modify the cost or structure of your product/service for a period of

time while also considering the potential impacts to your organization.

We see the value of this tabletop adaption as at least twofold: it improves the resiliency of our business through perspective awareness and it improves the resilience of our communities by helping businesses survive.